E-mail, Confidentiality, and On-Line Medical Advice
E-mail Guidelines
The staff of the Health Services welcomes your contact. We also value your privacy and time and therefore offer the following information to help you decide on the best method for reaching us. We hope that these guidelines are helpful to you as you decide how best to reach our staff. We take your time and confidentiality very seriously and therefore consider it imperative that you understand the limitations of our use of e-mail technology.
When we respond to your e-mail, we will respond to the address from which it is sent. If you do not wish others who may have access to the e-mail account you are using to also have access to our response, please consider another means of communication.
On-line Medical Advice
Unfortunately, e-mail is not an appropriate medium for medical advisement. Therefore, we do not offer on-line treatment or assessment. If you are a UB student seeking assistance with a problem, please visit our office or call to make an appointment.
If You are Not a University at Buffalo Student
Due to conflicting demands on our time, we have had to develop priorities to help us determine how to best spend our resources.
First and foremost, since we are funded by UB student fees, we place the highest priority on responding to e-mail from UB students. While we welcome e-mail from others, at times of high demand we may not be able to respond to those not affiliated with UB.
Likewise, we can not promise to respond to requests for assistance with a class project, homework assignment, or other academic pursuit.
How quickly can you expect a reply?
While we try to check our e-mail regularly, you have no way of knowing if one of us is unavailable due to illness, vacation, or other reasons, or if there are problems with the network itself. This means that your message may not be received immediately.
Contact
If time is of particular concern for you, you should consider calling our office at 716-829-3316.
Email general questions now.
Email immunization questions now.